Warranty Replacement Policy

Standard Coverage
All electrical products sold by CORA SRL are covered by a 2-year warranty, starting from the date of delivery.
Customers who opt for the additional 1-year extended warranty will benefit from a total coverage period of 3 years.

If an electrical component fails due to a manufacturing defect during the warranty period, the product will be replaced free of charge.

What the Warranty Does Not Cover
The warranty does not apply in the following situations:

• Any type of physical damage

• Normal wear and tear due to regular use

• Defects or damage caused by misuse, incorrect installation, or negligent handling

Filing a Warranty Claim
To submit a warranty claim, please email: info@upnexor.com

You will receive an automated confirmation. Kindly reply to that message with a short video clearly showing the issue (e.g., the device not turning on, not charging, or not operating properly).

If you are unable to provide video evidence, we may request that the item be returned to our warehouse for inspection.
Important: Return shipping costs are the responsibility of the customer. Cash-on-delivery (COD) returns will not be accepted.

Only claims that meet all warranty conditions will be reviewed and processed.

For more details, please refer to our Terms and Conditions and Cookie Policy, available in the footer of this website.

Company Details:
CORA SRL
VAT No.: IT00496220229
VIALE DEL LAVORO 3 – 38068 – ROVERETO (TN)
Italy